burger icon
Pinnacle United Kingdom
Log In

Terms & Conditions

These Terms govern your relationship with the operator of the online betting and gaming services made available through the website pinnecler.com (the "Website") and its product Pinnacle. By accessing or using the Website you agree to be bound by these Terms. Effective date: 1 January 2026. If you do not agree with these Terms, you must not use the services.

The services on pinnecler.com are offered on behalf of Impyrial Holdings Ltd (operator of the Pinnacle brand) under offshore gambling licences, including Curaçao licence number 8048/JAZ2013-013 and Malta Gaming Authority licence number MGA/B2C/290/2015. Great Britain / United Kingdom is a restricted territory: Impyrial Holdings Ltd does not hold a UK Gambling Commission licence, and users in Great Britain do not benefit from UKGC, GamStop or IBAS protections. If you access the services from Great Britain, you do so in breach of these Terms and at your own risk.

Definitions

OBSERVE: This section clarifies key concepts used throughout these Terms. EXPAND: Definitions are drafted to minimise ambiguity and align with common industry practice. REFLECT: You should read and understand these definitions before using the Website.

  • Operator: Impyrial Holdings Ltd (operator of the Pinnacle brand), or any other group company or third-party broker duly authorised to offer the services on pinnecler.com under its own licence, as indicated on the Website.
  • Website: The domain pinnecler.com and any sub-domains or mobile versions through which the services of Pinnacle are provided.
  • Pinnacle: The product configuration of the Operator made available via pinnecler.com that targets users located in or ordinarily resident in the United Kingdom, subject always to the restriction that users in Great Britain must not use the services.
  • User / You / Your: Any natural person who accesses the Website, opens an account and/or places a Bet, provided they are legally entitled to do so under these Terms and applicable law.
  • Player Account / Account: The personal account registered by a User on pinnecler.com (or, where applicable, with a third-party broker that provides access to Pinnacle services) which is used to deposit funds, place Bets and withdraw winnings.
  • Bet / Wager: Any stake placed by you on a sporting, esports, casino, virtual sports, or other event or game offered on the Website, whether settled immediately or at a later time.
  • Bonus: Any promotional credit, free bet, free spin, cashback, enhanced odds or similar benefit credited to your Account under a promotion, which may be subject to specific wagering or withdrawal conditions.
  • Real Money Balance: Funds you have deposited into your Account and any cleared winnings that are not subject to wagering requirements.
  • Bonus Balance: Any Bonus funds or associated winnings that are subject to outstanding wagering or other promotional conditions.
  • Restricted Territory: Any jurisdiction where online gambling with the Operator is illegal or where the Operator has chosen not to accept customers, including Great Britain / United Kingdom as stated in the Operator's global Terms and Conditions.
  • KYC: "Know Your Customer" checks, including verification of identity, age, address, source of funds and other information the Operator or broker may reasonably require.
  • Broker: Any third-party intermediary or platform (licensed, typically, in Curaçao or another offshore jurisdiction) through which you access Pinnacle betting markets; in such cases, the broker, and not the Operator, may be your direct counterparty for Bets.

Account Registration

OBSERVE: Account creation is restricted and subject to strict verification. EXPAND: These rules implement age, jurisdictional and KYC requirements and reflect anti-fraud and responsible gambling standards. REFLECT: Failure to comply may lead to suspension, closure and forfeiture of funds where permitted by law.

Eligibility and Age

  • You must be at least 18 years old or the minimum legal age for gambling in your country of residence, whichever is higher.
  • You confirm that you are not located in and not a resident of Great Britain / United Kingdom or any other Restricted Territory, in line with Pinnacle's global Terms stating that Great Britain is a restricted territory.
  • You must have full legal capacity to enter into a binding contract under the laws applicable to you.

Registration Process and KYC

  • To open an Account on pinnecler.com you must provide accurate and complete information, including your full name, date of birth, country of residence, contact details and preferred currency.
  • You agree that the Operator and/or any broker providing access to the Pinnacle services may carry out KYC checks. These may include uploading or providing copies of:
    • Valid government-issued photo ID (passport, national ID card or driving licence);
    • Proof of address (utility bill, bank statement or similar, typically not older than 3 months);
    • Proof of ownership and/or source of funds (bank or card statements, e-wallet screenshots, income documentation).
  • The Operator and/or broker may suspend or restrict your Account until satisfactory completion of KYC or any other regulatory checks, including anti-money laundering (AML) and counter-terrorist financing (CTF) requirements.

Account Use and Security

  • You may hold only one Account for Pinnacle on pinnecler.com. Creating multiple accounts, either directly or via a broker, is prohibited.
  • You are responsible for maintaining the confidentiality of your login details and for all activity conducted through your Account. You must:
    • Keep your username and password secret;
    • Use strong, unique passwords and update them regularly;
    • Immediately notify support if you suspect unauthorised access.
  • You must not use VPNs, proxies, or similar technology to disguise your location, particularly to appear outside a Restricted Territory such as Great Britain.
  • If you access Pinnacle markets via a broker, you acknowledge that your primary contractual relationship for Bets may be with that broker under its own Curacao or other licence, and you must review and accept the broker's terms in addition to these Terms.

Responsible Gambling

  • You are encouraged to gamble responsibly and only with funds you can afford to lose.
  • Because the Operator does not hold a UK Gambling Commission licence, GamStop self-exclusion does not apply to your Account.
  • If you are in the UK and require help regarding problem gambling, you may contact independent support organisations such as GamCare.

Betting & Gameplay Rules

OBSERVE: This section sets out how Bets are accepted, settled and, where necessary, voided. EXPAND: Rules are designed to ensure fairness, manage technical contingencies and prevent abuse. REFLECT: By placing a Bet, you confirm that you have read and accept the applicable sports, esports or casino rules published on the Website.

Placing Bets

  • Only Bets placed through your logged-in Account (or through an authorised broker interface) and confirmed by the Operator's systems are valid.
  • A Bet is deemed accepted when it appears in your "Bet History" with a unique reference and the status "Accepted" or equivalent.
  • Minimum and maximum stake limits apply and may vary by sport, market, event, odds, customer profile or payment method. The Operator may change limits at any time.
  • The Operator may refuse any Bet, in whole or in part, without giving a reason, especially where:
    • Market integrity is in doubt or suspicious betting patterns are detected;
    • There is a pricing or obvious error (see below);
    • You appear to be betting from a Restricted Territory.

Settlement, Cancellation and Errors

  • Bets are settled on the official result of the relevant event as determined by the governing body or, for casino games, by the random number generator (RNG) or live dealer outcome, as applicable.
  • If an "obvious error" occurs (for example, an incorrect line, handicap, odds or event detail clearly inconsistent with the true market), the Operator may declare the Bet void or settle it at the correct odds, acting reasonably and in good faith.
  • Once placed and accepted, Bets cannot usually be cancelled or modified by you. Cash-out features, where offered, are discretionary and may be withdrawn or unavailable for specific Bets or markets.
  • In the event of system or network failure, Bets that have been correctly recorded in the Operator's transaction logs shall stand. Bets that were not recorded as accepted will be invalid.

Gameplay Conduct and Chat Rules

  • You must not engage in any form of cheating, collusion, use of bots or automated systems, exploitation of software bugs, or any behaviour that provides an unfair advantage.
  • In live casino, live betting or chat features, you must:
    • Refrain from abusive, racist, hateful, sexist, defamatory, threatening, vulgar or otherwise offensive language;
    • Not promote other websites, illegal services or spam;
    • Respect other Players, dealers and staff.
  • The Operator may suspend or close your Account, void or cancel Bets and withhold funds where it reasonably suspects cheating, collusion, fraud, money laundering, bonus abuse or other serious misconduct, subject to applicable law.

Bonus Terms

OBSERVE: Bonuses are offered as marketing incentives and are subject to conditions. EXPAND: This section harmonises promotion-specific rules with general fairness and anti-abuse safeguards. REFLECT: You should review each promotion's specific terms alongside this section.

Bonus Activation and Wagering

  • Bonuses on Pinnacle via pinnecler.com may include welcome offers, reload bonuses, free bets, free spins, cashback or loyalty rewards.
  • To activate a Bonus you may need to:
    • Enter a promo code when depositing;
    • Opt in via the promotions page; or
    • Meet a minimum deposit or Bet requirement.
  • Unless otherwise stated, standard wagering requirements apply, typically expressed as a multiple of the Bonus amount or the combined deposit plus Bonus (for example, 35x), to be completed within a fixed period (for example, 30 days) from Bonus credit.
  • Until wagering is completed, your Bonus Balance and associated winnings may remain locked and not withdrawable.

Restricted Games, Stakes and Actions

  • Certain games, bet types or products may contribute differently to wagering (e.g., slots 100%, table games 10% or 0%). Contributions are specified in promotion-specific terms.
  • Some games or providers may be excluded entirely from Bonus play. Bets placed on excluded games or markets may not count towards wagering and may lead to Bonus confiscation.
  • There may be a maximum permitted stake per spin, hand or Bet when using Bonus funds; exceeding these limits may constitute Bonus abuse.
  • The following are examples of prohibited Bonus-abuse strategies:
    • Using low-risk or hedging Bets to artificially meet wagering requirements;
    • Colluding with other Users or using multiple accounts to exploit promotions;
    • Delaying game rounds or manipulating game features to defer outcomes.

Combining Promotions and Bonus Management

  • Unless explicitly allowed, you may participate in only one active Bonus or promotion at a time. The Operator may, at its discretion, allow multiple concurrent promotions subject to specific terms.
  • If you request a withdrawal before meeting wagering requirements, the Operator may cancel the Bonus and remove any associated winnings, crediting only your Real Money Balance, in accordance with applicable law.
  • The Operator reserves the right to modify, suspend or cancel any Bonus or promotion at any time for legal, regulatory or operational reasons, provided that changes do not unfairly disadvantage Players who have already opted in.

Payments & Withdrawals

OBSERVE: This section governs deposits, withdrawals and refunds. EXPAND: Rules take into account payment security, AML/CTF obligations and the offshore licensing structure. REFLECT: By funding your Account you confirm that you understand and accept these conditions.

Deposit Methods and Limits

  • Available deposit methods may include debit/credit cards, bank transfers, e-wallets, vouchers and, where permitted by law, cryptocurrencies. Availability depends on your country, payment provider, and whether you access via a broker.
  • The Operator (or broker, where applicable) sets minimum and maximum deposit limits per transaction and per period. These limits may be adjusted based on risk assessments and regulatory requirements.
  • Deposits must be made from payment instruments held in your own name. Deposits from third parties are prohibited and may be reversed, with any associated costs deducted from your balance.
  • The Operator is not a financial institution. Funds in your Account are not insured, guaranteed or interest bearing.

Withdrawals and Processing Times

  • Before processing a withdrawal, the Operator and/or broker may request additional KYC documents, including proof of payment method ownership and source of funds, in line with AML/CTF obligations.
  • Where possible, withdrawals will be processed via the same method used for deposit. If this is not feasible, an alternative method may be offered.
  • Processing times vary by method and may be affected by KYC checks, security reviews or third-party payment provider delays. Indicative timeframes are shown on the Website and are not guarantees.
  • The Operator may set daily, weekly or monthly withdrawal limits. Larger withdrawals may be paid in instalments.

Fees, Currency and Refunds

  • The Operator may charge reasonable fees for processing deposits or withdrawals, especially where you make frequent withdrawals without proportional betting activity or request non-standard payment methods. Any applicable fees will be disclosed on the Website where practicable.
  • If your Account currency differs from your payment method currency, deposits and withdrawals may be subject to foreign exchange charges and fluctuations.
  • If a Bet is settled as void (for example due to event cancellation, obvious error or rule violation not attributable to you), the stake or relevant portion will generally be returned to your Real Money Balance.
  • Refunding Bets, deposits or Bonuses is at the Operator's discretion and subject to applicable law. The Operator may adjust your balance to correct errors, reverse fraudulent transactions or recover funds credited in error.

Limitation of Liability

OBSERVE: This section defines the extent of the Operator's responsibility. EXPAND: It balances consumer protection with the inherent risks of online gambling and technical infrastructure. REFLECT: These limitations apply to the maximum extent permitted by applicable law and do not exclude any non-excludable statutory rights.

Operator's Obligations

  • The Operator uses reasonable efforts to ensure that:
    • Betting markets and games are offered in a fair and transparent manner;
    • RNG-based games are independently tested and certified by recognised laboratories, where required by its Curaçao and Malta licences;
    • Results are recorded accurately and Accounts are updated correctly.
  • The Operator will use reasonable skill and care to provide the services but does not warrant that they will be uninterrupted, error-free, or available at all times.

Exclusions and Limitations

  • You access and use the Website and services at your own risk. The Operator is not liable for:
    • Losses arising from your own acts or omissions, including failure to keep login details secure;
    • Losses caused by internet failures, latency, interruptions, power cuts, hardware or software malfunction on your side;
    • Indirect, consequential, special or punitive damages, including loss of profits or business opportunities.
  • In the event of any error in the operation of the services (including but not limited to incorrect settlement, mispricing, or system malfunction), the Operator may void affected Bets or adjust your Account to the position it would have been in absent the error.
  • To the extent permitted by law, the Operator's total aggregate liability to you, whether in contract, tort (including negligence) or otherwise, shall not exceed the lesser of:
    • The amount of the Bet or game stake giving rise to the claim; or
    • Your net deposits made in the 12 months immediately preceding the event giving rise to the claim.
  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded.

Intellectual Property Rights

OBSERVE: This section protects the intellectual property used on the Website. EXPAND: It covers content, software, trademarks and brand elements associated with the Pinnacle brand as used via pinnecler.com. REFLECT: Unauthorised use may lead to legal action.

  • All content on pinnecler.com, including text, graphics, logos, icons, images, audio clips, video, software, databases and other materials, is owned by or licensed to the Operator and is protected by copyright, trademark and other intellectual property laws.
  • The name and brand elements associated with Pinnacle as used on pinnecler.com, including within the product Pinnacle, are used under licence and may not be used without the prior written consent of the Operator or its licensors.
  • You are granted a limited, non-exclusive, non-transferable and revocable licence to access and use the Website and services for personal, non-commercial entertainment purposes only.
  • You must not, without prior written consent:
    • Copy, reproduce, modify, adapt, create derivative works from, or publicly display any part of the Website or its content;
    • Reverse engineer, decompile, disassemble or otherwise attempt to derive source code from the Website software, except where permitted by mandatory law;
    • Use automated systems (bots, crawlers, spiders) to access or extract data from the Website.
  • Any unauthorised use of intellectual property relating to Pinnacle on pinnecler.com may result in termination of your Account and may be pursued as a civil and/or criminal matter, where applicable.

Privacy & Data Protection

OBSERVE: The Operator processes personal data to provide and secure the services. EXPAND: Data processing reflects offshore licensing (Curaçao and Malta) and cross-border transfers. REFLECT: Further details are in the dedicated Privacy Policy.

  • Your personal data is collected and processed in accordance with the Website's Privacy Policy, which is incorporated by reference into these Terms. You should read the Privacy Policy carefully before registering or using the services.
  • Data collected may include identity and contact details, KYC documentation, transaction history, betting activity, device information and communication records with customer support.
  • Your data may be processed by entities located outside your country of residence, including in Curaçao and Malta, and may be transferred between group companies, brokers, payment providers, KYC/AML service providers and regulators, where required.
  • The Operator endeavours to comply with applicable data protection laws, which may include the EU General Data Protection Regulation (GDPR) and equivalent UK data protection legislation, to the extent they apply to the services offered through pinnecler.com.
  • Because the Operator does not hold a UKGC licence, UK-specific regulatory mechanisms relating to gambling data (such as GamStop) do not apply. However, your general data protection rights (such as rights of access, rectification, erasure and objection) may still apply, as described in the Privacy Policy.

Changes to Terms

OBSERVE: The services may evolve over time. EXPAND: This requires periodic updates to these Terms to reflect legal, regulatory and operational changes. REFLECT: Your continued use of the Website after changes take effect constitutes acceptance of the updated Terms.

  • The Operator may amend these Terms at any time for reasons including changes in law or regulation, licensing conditions, product or service updates, security improvements, or to clarify existing provisions.
  • Where changes are material, the Operator will use reasonable efforts to notify you in advance via one or more of the following:
    • A notice or banner on pinnecler.com;
    • An email sent to the address registered to your Account; or
    • A prompt requiring you to accept the updated Terms upon your next login.
  • The "Effective date" at the top of these Terms will be updated to reflect the date on which changes take effect.
  • If you do not agree with the updated Terms, you must stop using the Website, close your Account and request withdrawal of any eligible funds, subject to verification and these Terms.
  • Your continued use of the services after the effective date of any changes will be deemed acceptance of the updated Terms.

Termination & Suspension

OBSERVE: This section explains when and how Accounts may be suspended or closed. EXPAND: It covers both Player-initiated and Operator-initiated actions, taking into account AML, fraud, regulatory and responsible gambling considerations. REFLECT: It also describes how funds are treated on closure.

Suspension and Termination by the Operator

  • The Operator may suspend or terminate your Account, and/or restrict access to all or part of the services, at its reasonable discretion, including where:
    • You breach these Terms or any specific promotion or game rules;
    • You provide false, misleading or incomplete information during registration or KYC;
    • There is reasonable suspicion of fraud, money laundering, terrorist financing, bonus abuse, match-fixing or other unlawful activity;
    • You are found to be located in or a resident of a Restricted Territory such as Great Britain;
    • Required by law, regulation, licensing conditions, court order or a competent authority.
  • During suspension, you may be unable to deposit, place Bets or withdraw funds. The Operator may investigate and request additional information.
  • Following investigation, the Operator may:
    • Lift the suspension and restore normal Account operation;
    • Close the Account and, where legally permitted, return any remaining Real Money Balance (excluding funds linked to unlawful or fraudulent activity); or
    • Confiscate funds and/or void Bets where required or permitted by applicable law or regulation.

Closure by the Player and Self-Exclusion

  • You may request Account closure at any time by contacting customer support or using any Account closure tools provided on the Website.
  • On closure, and subject to KYC/AML checks and these Terms, the Operator will return any eligible Real Money Balance to you via an agreed withdrawal method.
  • The Website may offer self-exclusion or responsible gambling tools; however, because the Operator is not licensed by the UKGC, such tools are not linked to GamStop and will apply only to your Account on pinnecler.com and, where applicable, related broker platforms.

Governing Law & Jurisdiction

OBSERVE: This section clarifies which law governs these Terms and how disputes are resolved. EXPAND: It reflects the offshore licensing framework of the Operator and the restricted status of Great Britain. REFLECT: Understanding these provisions is essential before using the services.

  • These Terms, and any relationship between you and the Operator in relation to the services accessed via pinnecler.com, are governed by the laws of Curaçao, without regard to conflict of law principles, unless otherwise required by mandatory consumer protection laws of your country of residence.
  • Any dispute, controversy or claim arising out of or in connection with these Terms, including their existence, validity or termination, shall be submitted to the competent courts or arbitral bodies in Curaçao, unless mandatory law provides otherwise.
  • If you access Pinnacle markets via a broker, the broker's own terms may specify additional or alternative governing law and jurisdiction. In such cases, those terms will prevail in relation to your direct relationship with the broker.
  • Because the Operator does not hold a UK Gambling Commission licence:
    • You do not have access to UKGC dispute resolution mechanisms;
    • You do not benefit from UK-approved Alternative Dispute Resolution (ADR) bodies such as IBAS in relation to Bets placed via pinnecler.com; and
    • Your rights and remedies are instead governed by these Terms, the laws of Curaçao and any applicable mandatory consumer protection laws.
  • Nothing in this section limits any non-excludable rights you may have under mandatory law in your country of residence.

Contact Information

OBSERVE: Clear contact channels are necessary for support and legal communications. EXPAND: This section identifies how you may reach customer support and the Operator regarding Pinnacle on pinnecler.com. REFLECT: You should retain these details for future reference.

  • Customer Support Email: support@pinnecler.com
  • Legal / Compliance Email: legal@pinnecler.com (for formal notices, legal correspondence and regulatory queries relating to the services offered under licences including Curaçao licence 8048/JAZ2013-013 and Malta licence MGA/B2C/290/2015).
  • Website: https://pinnecler.com
  • Online Contact Forms: Where available, you may use any "Contact Us" or support forms provided on pinnecler.com for general queries, complaints or feedback.
  • Mailing Address (Operator): Impyrial Holdings Ltd, operating the Pinnacle brand under Curaçao licence number 8048/JAZ2013-013 and Malta licence number MGA/B2C/290/2015. The current registered office and correspondence address are as indicated from time to time on the Website or in the relevant licence registers.